Your partner in making SMS your #1 revenue channel

No one knows text like we do—and we’re here to help you get the most out of the Postscript platform. Our team of ecommerce veterans, tech wizards, and business experts can’t wait to take your SMS program to the next level, and our extensive resource library is free and always available to assist in your SMS marketing and sales journey.

Customer support - hero image

A customer-first approach in everything we do

Everything we do, we do it for you. Our crew is obsessed with delivering amazing customer experiences—whether that’s by connecting with you one-on-one, constantly releasing new features and functionality, or teaching you the latest strategies for converting and retaining more customers with SMS.


Brands supported daily


5-star reviews on Shopify


Net Promoter Score (NPS)

Our Professional and Enterprise plans include:

  • Dedicated Onboarding Specialist to get you up and running with Postscript

  • Dedicated Customer Success Manager to provide ongoing strategic recommendations and support

  • Priority live chat support (responses in under 5 minutes for Professional Plan customers and under 2 minutes for Enterprise Plan customers)

See Plans

Specialized support for every step of your SMS journey

Got a technical question? Need campaign ideas? Want to talk through A/B testing or strategic segmentation? We’ve got a Textpert for that.

Wherever you are in your SMS journey, we have people you can lean on. Our diverse team of SMS pros have spent years honing their respective areas of expertise, but they all have one thing in common: an overarching mission to help your brand sell more stuff with SMS.

Specialized support for every step of your SMS journey - Image
Onboarding - Image


Just getting started with Postscript? Whether you’re brand-new to SMS or you already have some textperience under your belt, we’re here to help you optimize the channel for your specific brand. Our Onboarding Specialists will:

  • Define joint goals

  • Build a strategy tailored to your unique brand's goals

  • Regular check-ins to make everything’s going smoothly

Brands who go through Onboarding will graduate with:

  • A mature list growth strategy and best-in-class acquisition rates

  • A messaging cadence that maximizes Subscriber Lifetime Value (LTV)

Customer success

Here’s where the rubber meets the road. Once you’ve started your SMS engine, your Customer Success Manager will monitor performance and make strategic recommendations to help you:

  • Use the Postscript platform and our tech integrations to the fullest

  • Identify and double down on what’s working—and fix what isn’t

  • Stay on top of the latest SMS trends, compliance changes, and best practices

  • Maximize your ROI on the channel

Brands who work with Postscript CSMs: 

  • Earn 26x more SMS-attributed revenue

  • Acquire 17x more subscribers per month

Customer success
Technical support

Technical support

We pride ourselves in providing a smooth and intuitive user experience—complete with over 99.99% uptime. But when technical questions pop up, our Customer Experience team is here to resolve ’em with:

  • Live chat support Monday–Friday from 6:00 AM–5:00 PM Pacific (9:00 AM–8:00 PM Eastern)

  • Email support via

  • Anytime access to our robust, searchable help library

Our Customer Support team has:

  • 94% customer satisfaction rating

  • Customer response SLA met 100% of the time

But don’t take our word for it...

Kelly Spencer

Kelly Spencer, Digital Mkt Specialist

Death Wish Coffee

"We have seen really strong results with Postscript, and just as a side note—your teams, customer service, and customer success managers are top of the line. They’re incredible."

TJ Ferrera

TJ Ferrera, Co-Founder

BUBS Naturals

"Onboarding with Postscript was cake. Your team—everyone that I'm working with—prime."

Austin Clare

Austin Clare, SMS Marketing Mgr

Bare Performance Nutrition

"If I didn't have my team at Postscript, I don't think we'd be even close to as successful as we are."

Hogan Burrell

Hogan Burrell, Marketing Dir.

Lotus and Luna

"After just one call with Postscript’s onboarding team, we knew this was going to be different. We knew SMS was going to become our #1 channel."

Ready to make SMS your #1 revenue channel?